Refund Policy

1. Policy Statement & Applicable Scope

This Refund Policy formulates unified refund service standards for all order transactions on our mature skin premium beauty e-commerce platform, clarifying the rules, processes, time limits, and scope of application for customer refund applications. This policy applies to all retail orders of age-friendly makeup products completed on the platform, including all baked foundations, pore smoothing primers, and curated beauty products, covering both domestic and global cross-border orders. As a customer-oriented e-commerce platform, we adhere to the service tenet of safeguarding customer legitimate rights and interests, and establish a standardized, open, and transparent refund mechanism to ensure that all refund applications are processed fairly, efficiently, and compliantly.
All refund services on the platform are based on the premise of legitimate shopping behaviors and compliant product return conditions. This policy covers various refund scenarios including return and refund, order cancellation refund, defective product refund, and logistics abnormal refund, and uniformly standardizes the processing cycle and service standards of all types of refunds. All customers who complete transactions on the platform automatically enjoy the refund rights and interests stipulated in this policy, with no differentiated treatment based on customer region, order amount, or shopping frequency.

2. 60-Day Free Return Eligibility

We provide a long-term 60-day free return service for all products sold on the platform, starting from the date when customers successfully receive the ordered goods. Within the 60-day return valid period, customers can initiate a return application for any purchased beauty products for personal adaptation reasons, product effect experience reasons, or other legitimate personal reasons, and enjoy the platform’s complimentary free return service with no return shipping fee borne by customers. This free return policy is a core preferential service of our platform, breaking the limitations of traditional short-cycle return rules of beauty e-commerce platforms, and providing customers with sufficient experience time and flexible return rights.
To ensure the standardization of return processing, returned products need to maintain basic product integrity, including complete original packaging, intact product appearance, no man-made damage, no excessive use that affects secondary sales, and complete product accessories. For unopened and unused products, the return application will be approved directly; for opened products with normal trial use and no damage or deterioration, we also support normal return processing within 60 days. We fully respect customers’ personal experience feelings of mature skin makeup products, and do not set harsh return thresholds, committed to letting every customer shop without worries.

3. Refund Processing Cycle

After the customer’s returned goods are received, inspected, and confirmed to be compliant by our warehouse inspection team, the platform will initiate the official refund process. The standard refund processing cycle is 5 to 10 business days, and the refund amount will be fully returned to the customer’s original payment account within this time limit. Business days in the refund cycle exclude weekends and official public holidays, and do not include the logistics time of returned goods and the warehouse inspection time. The 5-10 day refund cycle is a unified standard for all return and refund orders, ensuring efficient capital settlement for global customers.
For partial refund scenarios such as order defective product refund and logistics compensation refund without product return, the platform will complete the review and refund issuance within 5 business days after the customer submits valid proof materials and the review is passed. The refund cycle is strictly implemented in accordance with the unified standard, and no delay or default of refund will occur under normal review conditions. During the refund processing period, customers can check the real-time progress of refund review, processing, and arrival through the platform personal order center, with the whole process open and transparent.

4. Types of Refund Services

Our platform provides diversified refund service types to cover all conventional after-sales scenarios of e-commerce transactions. The first type is return and full refund, applicable to customers who apply for returning goods within 60 days for personal experience and non-quality reasons, and the platform will refund the full order amount after receiving the compliant returned goods. The second type is quality problem refund, applicable to products with quality defects, damage, expiration, or wrong goods sent by the platform. Customers can choose to return goods for full refund or apply for partial refund according to the product damage degree, and the platform will bear all related costs.
The third type is order cancellation refund, applicable to orders that have been paid but not yet shipped. Customers can initiate an order cancellation application at any time before the order is processed and shipped, and the platform will complete the full refund within 5 business days after review. The fourth type is logistics abnormal refund, applicable to order loss, long-term non-delivery, and other logistics problems. After verification, the platform will provide full refund or partial compensation refund services according to the actual situation. All refund types follow the principle of customer priority to fully protect the legitimate shopping rights and interests of users.

5. Refund Exclusion Rules

In order to standardize the operation of the platform and avoid malicious refund behaviors, we have formulated reasonable refund exclusion rules, which are applicable to special non-refund scenarios. For products damaged, lost, or deteriorated due to customer’s personal improper storage, man-made damage, excessive use beyond normal trial scope, the platform has the right to reject the refund application. For orders beyond the 60-day free return period, the platform will no longer accept return and refund applications in accordance with the policy standards.
In addition, malicious refund behaviors such as repeated large-scale returns, fake return applications, and fraudulent refund by forging proof materials are explicitly prohibited. Once malicious refund behaviors are identified, the platform will reject the refund application, record the user’s abnormal behavior, and retain the right to restrict the user’s subsequent shopping rights. The refund exclusion rules are formulated based on the principle of fairness and justice, which not only protect the legitimate rights and interests of ordinary customers, but also maintain the normal operating order of the e-commerce platform.

6. Refund Amount Settlement Standards

All refund amounts on the platform are settled uniformly in USD, which is the only settlement currency for all order transactions and refund services. For full refund orders, the platform will refund the full payment amount paid by the customer without any deduction of handling fee, service fee, or logistics fee. For partial refund orders, the refund amount will be accurately calculated according to the unit price of the product, the proportion of defective parts, and the actual loss situation, ensuring accurate and fair settlement.
Since the platform implements a full free shipping policy, there is no logistics fee deduction in any refund scenario. For promotional orders with discount offers, the refund amount will be settled according to the actual payment amount of the customer, without invalidating the preferential rights and interests enjoyed by the customer. All refund settlement details will be displayed in the order refund record in real time, and customers can check the settlement basis and amount details at any time to ensure that every refund is standardized and transparent.

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