Shipping Policy

1. Policy Overview

This Shipping Policy governs all product delivery services provided by our premium mature skin beauty e-commerce platform, applicable to all customers who purchase beauty products through our online shopping channel. Our core shipping commitment is to deliver high-quality, age-friendly makeup products to customers around the world in a fast, transparent, and cost-effective manner, while ensuring the integrity and safety of all cosmetic goods during transportation. As a professional e-commerce platform focusing on mature skin beauty solutions, we have optimized our entire shipping process from order processing, product packaging, logistics distribution to final delivery, aiming to create a hassle-free shopping and logistics experience for every customer. This policy applies to all domestic and international orders placed on our platform, with unified logistics standards and service rules for all regional customers, eliminating differentiated shipping treatment for different regions.

2. Order Processing Timeline

All valid orders submitted and successfully paid on our platform will enter the official processing queue immediately after payment confirmation. Our professional warehouse operation team completes order verification, product picking, quality inspection, and packaging procedures within 1 to 3 business days. Business days refer to standard working days excluding weekends and official public holidays, and do not include any time occupied by holiday closures, system maintenance, or force majeure events. During the order processing period, each product will undergo a secondary quality inspection to ensure that the baked foundation, pore smoothing primer, and other curated beauty picks are intact, unexpired, and free of any quality defects before leaving the warehouse. Every packaged parcel will be labeled with a unique order tracking number, which will be automatically updated in the customer’s order background after the order is shipped, facilitating real-time logistics inquiry.
We strictly adhere to the order processing sequence and prioritize all orders fairly without manual intervention or preferential processing for any customer. For bulk orders and conventional retail orders, the 1-3 business day processing standard is uniformly implemented to maintain the fairness and standardization of platform operations. In the event of extreme order surges, such as platform promotional cycles, we will appropriately optimize team efficiency to ensure that the processing cycle is not exceeded, and will not delay order processing beyond the stipulated time limit under normal operating conditions.

3. Standard Delivery Timeframe

Our platform implements a unified global delivery time standard for all domestic and international orders, with a standard delivery cycle of 6 to 12 business days from the date of order shipment. This delivery timeframe covers all logistics links including warehouse outbound, regional transit, customs clearance (for international orders), local distribution, and final door-to-door delivery. Customers do not need to distinguish between domestic and cross-border order types, as all orders follow the same 6-12 day delivery standard, realizing unified and transparent global logistics services.
It should be noted that the 6-12 business day delivery cycle is the conventional delivery time under normal logistics and environmental conditions. Individual orders may experience slight delays due to uncontrollable factors such as regional logistics congestion, customs inspection adjustments, extreme weather conditions, and public emergency events. Once logistics delays caused by force majeure occur, our customer service team will actively track the logistics status and update the latest delivery progress through the platform order system in a timely manner. We do not provide expedited delivery services for any orders, and all customers enjoy the same standard delivery service to ensure consistent service experience for global users.

4. Global Shipping Fee Rules

One of our core service advantages as a professional beauty e-commerce platform is the provision of fully free global shipping services. All products displayed and sold on the platform, including baked foundation series, pore smoothing primer series, and all curated age-friendly beauty picks, enjoy free shipping privileges for all orders with no minimum order amount, no regional restrictions, and no hidden logistics fees. Customers do not need to bear any transportation costs, handling fees, customs clearance fees, or other additional logistics expenses during the entire order delivery process.
The free shipping policy covers all conventional delivery services within the standard 6-12 day delivery cycle. There are no tiered shipping fee rules, no regional surcharges, and no additional charges for remote areas. Whether customers place small single-product orders or large-quantity combined orders, they can fully enjoy the platform’s complimentary free shipping benefits. This long-term stable free shipping policy is an important part of our premium and affordable service system, committed to allowing every customer to access high-quality mature skin makeup products with cost-effective shopping and zero logistics costs.

5. Parcel Packaging Standards

In view of the particularity of cosmetic products, we implement specialized beauty product packaging standards to ensure that all makeup products are protected during long-distance transportation. All products will be first packaged with professional dust-proof, pressure-proof, and moisture-proof inner packaging materials, which are suitable for the storage and transportation of skin-friendly makeup products, avoiding product extrusion, damage, powder scattering, and quality deterioration caused by vibration and humidity during logistics. Baked foundation products, in particular, adopt customized shockproof packaging to protect the delicate powder texture and ensure that customers receive products with intact appearance and undamaged efficacy.
The outer packaging of all parcels uses high-strength corrugated cartons with compression resistance and drop resistance, which can adapt to long-distance transshipment and multi-layer logistics handling. Each parcel is affixed with fragile product labels and beauty product transportation reminder labels to remind logistics personnel to handle the parcels gently. We strictly prohibit rough packaging that may cause product damage, and each packaged parcel will be checked by a special person before shipment to confirm the packaging integrity and firmness, maximizing the safety of product transportation.

6. Logistics Tracking & After-sales Processing

After the order is shipped, the platform will automatically generate and update the real-time logistics tracking information, and customers can check the latest transportation status of the parcel through the personal order center at any time. The logistics information covers the whole process from warehouse outbound, transit arrival, local distribution to successful delivery, realizing full transparent tracking of orders. If customers find abnormal logistics status such as long-term stagnation, wrong transit information, or undelivered parcels beyond the standard cycle, they can initiate a consultation through the platform’s customer service channel, and our team will complete the investigation and feedback within 24 hours.
For parcels lost or severely damaged due to logistics problems, we will provide free re-delivery or order refund services in accordance with platform rules after verifying the relevant situation. We take full responsibility for logistics problems occurring in the standard shipping link, ensuring that customers will not suffer any economic losses due to platform logistics service problems. All after-sales processing related to shipping will follow the unified service standards of the platform, with standardized processes and efficient response efficiency to protect customer shopping rights and interests.

Â